Terms and conditions of use
Altamar – Viver d’Empreses and Business Center of Calonge-Sant Antoni
C/ Futur s/n
17251-Calonge- Sant Antoni
Phone: +34 620742974
Director of publication: Vins D.O
NIF identification number: B09911108
TERMS AND CONDITIONS OF SALE
These are the Terms and Conditions that regulate the contractual relationship for the acquisition of products that winesdo (vinsdo sl) offers in its Online Store (www.winesdo.com). The Terms and Conditions of sale described below exclusively govern the contractual relations between any user of the winesdo website (hereinafter referred to as "Client") and the seller, which is the winesdo company (hereinafter referred to as "winesdo" and "We") and owner of the Online Store: www.winesdo.com.
1.1. The object of these Terms and Conditions of purchase is the supply by winesdo of the products offered in its Online Store, in exchange for an economic benefit.
1.2. By accessing our portal, the Client undertakes to respect the Terms and Conditions as well as the rules of use that appear therein.
2. ENTRY INTO FORCE
2.1. These Terms and Conditions, together with your order confirmation, constitute the contract between winesdo and the Customer for the supply of products. No other Terms and Conditions will apply.
2.2. It will be understood that the Client agrees with the general conditions provided in this text from the moment in which he accepts that he has read and agrees with these Terms and Conditions.
3. PLACE AN ORDER
3.1. In order to place an order, the Customer must be at least 18 years old.
3.2. The Customer must fill in the personal data form found in our Online Store (available 24 hours a day, every day), once you have accessed the page you have two options to confirm your order: a) In the "cart" box click on "confirm" and b) In the same "cart" box, when you click on the cart you will access the summary of the cart, by clicking on next you can access the personal data form.
3.3. When the Client places his order, if it is accepted, he will receive, by email, the details of his order plus an attached pdf.
3.4. By placing your order, you are making us an offer to purchase the products you have selected in accordance with these Terms and Conditions. We may, at our discretion, accept or reject your offer.
3.5. If we accept your order, we will notify the customer of our acceptance by issuing an order confirmation. We will send your order confirmation by email, provided that the Customer has provided us with their email address in their personal data form. If we are unable to accept your order, you will also receive an order cancellation email.
3.6. Although we will make every effort to supply you with the products listed in your order confirmation, there may be times when we are unable to supply such products due to, for example, the products not being in stock. In these cases we will contact the Customer to inform them and perhaps suggest alternative products that they may wish to purchase. If you do not accept our suggestions we will cancel your order in relation to the products that we cannot
supply and we will refund any sum of money paid to us for such products. The return of these sums of money will be the limit of our responsibility towards the Client, if it were impossible for us to supply the requested products. Very occasionally, the prices of the products shown in our Online Store may be
erroneously specified and show a lower price than the corresponding one. When this happens and if we have confirmed your order, we will contact you immediately in order to issue a new order confirmation with the correct price. In the event that the corresponding price is much higher, the Client may cancel his order and
We will refund any amount that has already been paid.
3.7. The revocation period of an order ends at 12:00 Spanish time (business days) following the formalization of the order, which is when a purchase is considered closed. During the revocation period, the Customer may cancel his order at no additional cost.
4. SUPPLY OF YOUR PRODUCTS
4.1. We will supply you with the products indicated in your order confirmation, in accordance with these Terms and Conditions.
5. INFORMATION ABOUT THE PRODUCTS
5.1. We pay great attention to the information regarding the essential characteristics of the products through technical descriptions from their collaborating companies and manufacturers, and photographs that illustrate the products. All this is done within the limits of the technique and respecting the best market standards.
6.1. The price of each product will be clearly determined on the website. The price and conditions of the products offered may vary, but in any case the price and conditions that existed when placing the order will always apply to the Client.
6.2. We reserve the right to charge the order from the moment it is received.
6.3. The sale prices indicated in our Online Store are shown as follows: If the customer lives in the European Union, all prices include VAT, but we deduct this amount from the total if the shipment is made to VAT-exempt areas, the The customer must notify us through the "order comment" section, located in the "address" tab. If the customer lives outside the European Union, the prices do not include VAT.
The Client must pay the local VAT and there may be some import tax when the shipment reaches its destination. In some countries or areas there is also the charge of paperwork management for customs, these costs are charged by the transport company who does
of intermediary. Tariffs and customs regulations vary in different countries and it is difficult to know how they work exactly.
6.4. The shipping service costs are not indicated in the price of the products. The shipping service costs are borne by the Customer and will be added to the total amount of the selected products. You will be informed of these expenses before confirming the order and finalizing the contracting process.
6.5. We reserve the right to change our prices at any time. However, we undertake to apply the rates in force indicated on the portal at the time the order is placed by the Client.
7.1. It should be noted that orders will be shipped within the limits of available stock. If one of the items ordered is not in stock, we undertake to send the Customer an email as soon as possible (from the date on which the order was placed) to inform them of the period in which we can send their product(s). y). In case of
who was not interested in waiting, may request a refund of the amounts paid for said item.
7.2. If any of the products of your order, once invoiced, are not available, we undertake to send the Customer the available products and to give you the shipping service costs of the rest of your purchase. If possible, we will offer you an item of equivalent quality and price to replace the unavailable product. If not
accept the proposed substitute product, we will proceed to reimburse the unavailable product. If you wish to return the substitute product, any costs will be borne by winesdo.
8. PAYMENT OF THE PRODUCTS
8.1. winesdo guarantees maximum payment security. the Client can consider that his operation is 100% protected.
8.2. If our security department suspects any anomaly or fraud, winesdo reserves the right to void the transaction for security reasons.
8.3. winesdo makes 3 payment methods available to the Client:
• Payment by credit/debit card:
If you choose to pay by card, the Customer's order cannot be taken into account and will not be processed until the payment has been authorized by your bank or cashier. Online payment by credit card is made through the security system, which encrypts your bank details when they are transmitted over the internet. For security reasons, winesdo verifies all orders paid by bank card. We accept cards from American Express, Maestro and any Visa and Mastercard registered in the secure payment system Verified by Visa. In addition, for any order whose amount is greater than a scale set by winesdo, the Client will be asked for an identity document and a proof of address that must be sent to us by fax or email as indicated in due course.
• Payment by bank transfer:
The Client must make the transfer to the account that will be indicated in due time. At the end of the order, the Client will receive an automatic email from us, with the details of the bank account in which the deposit must be made. Important: as a concept of the transfer you must indicate the reference that will be indicated at the end of the order. If you have not indicated this reference, the order will be canceled and the money will be returned after 7 days.
• Pay by Paypal:
PayPal allows you to pay directly without communicating financial data on the Internet. PayPal automatically encrypts sensitive data with the help of the best technologies available on the market.
8.4. In the event that the purchase has been made by a final consumer or a company, the corresponding invoice will be issued. Both will contain the breakdown corresponding to the Value Added Tax, if applicable, and the shipping costs.
9. DELIVERY OF THE PRODUCTS
9.1. We will send the Customer their products to the delivery address that appears on their personal data form.
9.2. On the website, specifically in the shopping basket, the amount of shipping costs is indicated before the purchase is made.
9.3. If the item indicates "in stock" when placing the order, the period between the placing of the order and the date of the first presentation of the employee of the transport company in the determined place corresponds to the sum of 2 elements:
1. the delivery time (24 to 48 hours) = validation of the payment + preparation of the order + reception of the package by the employee of the transport company.
2. The term of delivery of the order by the employee of the transport company. You will be informed from the beginning of this term from the receipt of the e-mail "order shipment". These terms are indicated in business days.
9.4. We will deliver the product once it has verified that the effective payment has been executed correctly and, then, it will deliver the product according to the option chosen:
If the client lives within the European Union:
• SEUR – DPD – CALBERSON – BARTOLINI: road transport; deliveries in 1 - 5 business days (depending on the country of shipment).
• ENVIALIA: road transport; deliveries in 1 - 5 business days (depending on the country of shipment)
If the client lives outside the European Union:
9.5. We understand hours and days as business hours and days, thus excluding Saturdays and Sundays and holidays. If for any reason attributable to winesdo this period is exceeded, we will notify the Client of the incident and propose alternative solutions.
9.6. The Customer agrees that he or another designated person is at the indicated address to receive the package. In case of not being there the first time, the carrier will insist several times. If the order still cannot be delivered, it will be returned to us, with the consequent return to the Customer of the payment made less the shipping costs or return of the merchandise that will be borne by the Customer.
10. PRODUCT WARRANTY
10.1. All products offered by winesdo are in optimal conditions. We promise to replace it with a new one or make the corresponding payment if it is shown to be in poor condition, before use.
10.2. The consumer must inform us of the lack of conformity of the product within 2 days of receiving it, by means of an email that he wishes to return the product. In this way, we will organize the return in the most suitable way. In the event that the problem of said product is not guaranteed, it will be the consumer who pays the possible additional expenses that originate from said return.
11. GUARANTEES AND RETURN OF PRODUCTS IN CASE OF NON-CONFORMITY.
The buyer must check the quantity and quality of the products purchased as soon as he receives them and must notify us and describe without undue delay any lack of conformity of the product.
If the buyer is a consumer or user:
. We remind you of the existence of the legal guarantee for goods, responding to the lack of conformity of the products that are manifested within a period of two years from delivery.
There will be no liability for lack of conformity when the buyer knew or could not have reasonably been unaware at the time of entering into the contract, in case of intentional or negligent damage, incorrect use or improper handling, wear and tear, for not following the instructions , etc.
. When the purchased product is defective, you must inform us of it at the time you became aware of it and within a maximum period of two months, by sending an email to firstname.lastname@example.org indicating the defects observed.
In such case, you will be able to choose between the repair, the refund of the price or the replacement of the defective product whenever possible and proportionate. If you opt for replacement and the product is not compliant, if repair is not possible, you can choose between demanding a price reduction or termination of the contract with the refund of the amount, unless one of these measures is impossible or disproportionate. The return costs will be our responsibility.
. When the product arrives in poor condition due to transport, you must indicate it on the carrier's delivery note and notify us within 24 hours of receipt to make the appropriate claim.
. Actions against the producer and/or manufacturer. As provided by law, also as a consumer claim directly to the producer and / or manufacturer to obtain restitution or repair of the good.
12. AFTER-SALES SERVICE
If you wish to speak with our Customer Service:
- You can call us at 647999582. From Monday to Friday from 11:00 a.m. to 6:00 p.m.
- You can send us a message through the Form
13. OBLIGATIONS OF winesdo AND THE CUSTOMER
13.1. winesdo undertakes to make available to the Client all the necessary information regarding the products it offers as well as the orders. winesdo is not responsible for the non-execution of these conditions in case of force majeure and in the event of the Client's absence or an unforeseeable event by a person outside the contract.
13.2. The Customer agrees to fill in the order forms and their fields according to the instructions indicated. winesdo will protect the data in accordance with the law. The Client also undertakes to pay the price of the product, with the corresponding taxes and shipping costs.
13.3. We remind you that it is advisable to keep a copy of the data contained in the purchased products. winesdo is not responsible for any loss of data, files or, in general, for any damage resulting from a failure of the Customer to make a backup copy of the data contained in the purchased products.
13.4. winesdo is not responsible for the consequences that may result from improper use of the products sold in its Online Store.
All reviews written by Customers are controlled by the marketing team. If the opinions received violate the law, ethics or morals (abusive advertising, defamation, insults, comments out of context...), winesdo reserves the right to reject or modify said opinions.
15. PERSONAL DATA PROTECTION
15.1. The personal data that the Client must provide us with are essential for sending orders and drafting invoices. The absence of these data will lead to the automatic cancellation of orders. By registering on the page, the Client agrees to
provide us with valid personal data, data that allow the provision of the service by winesdo and the correct identification of the registered Client, as well as the sending of information and advertising of the different products and offers that winesdo may have on its web pages. For more information
16. INTELLECTUAL PROPERTY
16.1. All the content of the winesdo Online Store (illustrations, texts,
names, brands, images, videos) is the property of winesdo. Any partial or total reproduction of the content through any procedure and on any medium is subject to the prior and express authorization of winesdo.
17. APPLICABLE LAW AND JURISDICTION
17.1. This contract will be interpreted and governed in accordance with current Spanish and European legislation.
17.2. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the Client's domicile.