PLACING THE ORDER
Is it safe to order online?
YES! All purchases you make on our website are 100% secure. winesdo.com
devotes its utmost attention to the security of Internet payments. Your data
bank accounts are protected and encrypted by the most advanced technology, which is why it is
much safer to send your data to the Secure Server of the banks than to pay in a
gas station, restaurant, etc.
Your bank details will be sent to our server in encrypted form through the
SSL protocol (Secure Socket Layer) and will be transmitted in a totally secure environment
to our bank. We do not record this data at any time.
How can I place an order?
We strive to make placing an order as easy and efficient as possible.
You have to consult our selection of articles or use the internal search engine to
find what you're looking for.
When you find the item you were looking for, click the "buy" button both on the page
of item details as in the home, to add it to your shopping cart. When
When you are on the shopping cart page, you will be able to see the list of the items you have
added. You can make all the changes you want, such as: change the
quantity of an item, or remove an item from your basket. If you want to continue shopping
Click on the "continue shopping" button.
At any time you can see the products purchased or remove them from the basket
(cart on the left of the screen).
Once you have added all the items you want to the shopping cart, you will be
ready to finish your order. You must choose your payment method. Once you have
selected your payment method, click on the "next" button and you must create your account
user and fill in the Personal Data Form, once completed click on the button
register and next.
If you have already made a purchase on our portal, you only have to enter your password and your
email address or user, your personal data is already registered in our database
of data.
If you are a new customer, you must fill out the Personal Data Form: name,
last name, email address, street address, city, postal code, province and
a contact phone. After entering your personal data, click on the
register button and click next, until you reach the payment method selection. Once
you have completed all the information (personal data + payment method), it will appear
automatically on the screen the confirmation of your order, click on confirmation of
order and make the payment. We will send you an email with all the details of your order.
How can I see what I have in my shopping basket?
To see the content of your shopping basket, click on the winesdo.com button located
in the upper-right part of your screen or in the "CART" box located in the
right part of the screen. You can easily change the quantity of the items and
you can also delete a particular item by clicking the delete product icon
of the basket.
How can I add new items to my shopping cart?
To add a new item to your shopping cart you just have to click on the button
buy the item you want. This new article will be automatically added to the
shopping basket.
The shopping basket reminds you of the items you have chosen. You can search any
another item without losing the contents of your shopping basket. When you're done with
purchase, click the "confirm" button.
How can I remove items from my shopping basket?
Click on the (X) located in the “CART” box.
If you click on the cart button located at the top-right of your screen. this you
allows you to see all the items you have chosen and the quantities you want of each
Article. Once you have identified the article you want to delete, click the button
Delete the Product from the Basket located on the right side of the item description.
How can I change the quantity of an item in the cart?
You must go to "CART" at the top right of your screen or to the
“CART” box on the left of the screen and click. This allows you to see all
the items you have chosen and the quantities you want of each item. For
changing the quantity of a particular item changes the quantity that appears on the
box "amount" and choose the amount you want or click on + or - .
How can I know that the order has been made correctly?
After completing the purchase process, a message will appear on your screen.
order confirmation with all the details of your purchase, your shipping address
and the items you have chosen. Please print your order confirmation as
voucher.
You will also receive an order confirmation by email which will be proof that
We have received your request. (Please make sure you have entered your email address
correctly in order to send you the order confirmation).
Can my order be delivered to a different address than the billing address?
YES! When placing any order, two different addresses are requested. The billing and
of delivery, these can coincide or they can be different.
If you have any questions about the delivery of your order, please contact our
Customer Service using the following link: Customer Service Form
Customer Service or by calling 647999582. Our Customer Service
Customer Service will be happy to help you.
Do I need an email address to order online?
When you make a purchase with us for the first time, an email is necessary.
electronic. In this way we can send you the confirmation of your order and
keep you informed about the shipment or any incidence of your purchase.
How can I know if an item is in stock?
Except for an error in our system, all items displayed in our stores are
are in stock. Otherwise, the estimated availability indicated in the
item detail page, it will confirm how long it will take for the item to arrive
to our offices.
If the item does not appear on our website, you will not be able to purchase the item on
particular.
The availability information of all our articles is updated every 24 hours
directly from our warehouses.
Will I receive an order confirmation with my information?
YES! . Once you have completed your order, an order confirmation page will appear.
will open with all the details of your purchase. You will also receive an email from
Order confirmation.
Will I receive a notice when my order has been shipped?
YES! Once your order has been shipped by us, you will receive an email from
Shipping confirmation.
SHIPPING MY ORDER
When will I pay for my order?
If you have chosen credit card as payment method, only before sending the
items, the amount of the order will be charged. On the other hand, if you have chosen as a form of
bank transfer payment, we will proceed to send your order once we have
received the payment in these accounts.
If any of the items you have chosen are not available, and we
we have received the payment from you, we will refund the amount of the item not
available. On the other hand, in the case that you have paid by credit card, never
we will charge your account if the items are not available for shipping
righ now.
Can I change my shipping information after I have placed the order?
Once we have shipped your order to the shipping address you have provided, we will not
we can change the shipping data.
If you are not at home when your package arrives, the courier will leave you a
letter of notice so that you can get in touch to agree on another schedule or so that
you can go pick it up at the courier office.
Can I know the status of my order online?
Once the items are ready to be shipped, we will send you an email
email to notify you that your package has been shipped.
Will I quickly receive my order?
YES! Many of our shipments are received between 1 and 3 business days after
get paid. In all the articles we provide the estimated delivery time of the
same.
Even if you make the payment before 2:00 p.m., we can process your order in the same
day.
What countries do you ship items to?
At the moment only to Spain
How long will it take for my order to arrive?
Your order will be delivered between 1 and 3 business days, depending on the shipping area and
shipping method. In some occasions, there may be some delay for reasons outside of
our control (accidents, traffic…). Once the items are ready to be
shipped, we will send you an email to inform you that your order has been
sent.
How can I know the shipping costs?
Shipping costs will be added to the amount of the items. shipping costs
depend on the weight and/or volume of the items purchased.
The shipping costs are visible in the shopping cart below the list of products.
Every time you add a product to the shopping cart, the shipping costs change
automatically. This way you can check the total price of the items together
with the shipping costs before finalizing your purchase.
What happens if I am not at home when my package has arrived?
If you are not at home by the time the parcel has arrived and the courier
cannot leave the package to someone else in your care or in a safe place, the
courier will leave you a notice letter for you to contact the office of
messaging and agree another schedule. The courier will come 2 times to your shipping address
to deliver the package. If no one can receive the parcel to the provided address,
Please tell us your work address or that of a friend/relative.
What happens when my order has been returned because it could not be delivered?
We may have the package returned to us because the courier could not
deliver the package to your address. In this case, we will contact you to
know if you want to receive it at another address or proceed with the return.
If the package could not be delivered within a period of 2 weeks, it will be returned to
Our offices.
For what reasons has my package been returned?
If we receive your returned package it may be for the following reasons:
- The address is incorrect.
- Nobody has been able to pick up the package during the 2 week period.
- The package has been rejected by the customer.
Is it possible to have a different shipping address than the billing address? (for
example when someone wants to send a gift to someone from another town)
YES! It is possible to send a package to an address other than the billing address.
Is it possible to cancel an order when it has already been sent to the customer?
Once your order has been shipped, there is no possibility to cancel it. The companies of
Courier services come to pick up the packages every day at 2:00 p.m. (Spanish time). One time
shipped, orders cannot be cancelled. If you want to cancel an order before
that has been sent, we will refund your money including shipping costs. But it is
very important that you contact us the same day you make the
order, in case you want to cancel the order.
Will my order be shipped if an item is out of stock?
NO! If part of your order is not available because some products are out of stock,
we will send you the products that are available as soon as possible. The rest of the
Items that are not available for immediate shipment will be shipped once
comes to us from our supplier. There will be no additional shipping cost on this
case. When placing the order, we will keep you informed of any delays.
METHODS OF PAYMENT AND PRICES
What are the payment options?
You have 2 different options to make your payment:
1. By bank transfer.
You will find our bank details when you make the purchase. when you have
Once the transfer has been made, we will process the shipment of your order.
2. By credit card.
We accept payments with: visa, MasterCard. When the charge has been made to your
credit card we will proceed with the shipment of your order. you should not worry
for providing us with your card details. We use the SSL system (Secure Sockets
Layer) that guarantees a safe purchase and the information is encrypted by our
servers, so no one can access your data.
Is it safe to use my credit card on your website?
YES! All purchases you make on our website are 100% secure. winesdo.com
devotes its utmost attention to the security of Internet payments. Your data
bank accounts are protected and encrypted by the most advanced technology, which is why it is
much safer to send your data to the Secure Server of the banks than to pay in a
gas station, restaurant, etc.
Your bank details will be sent to our server in encrypted form through the
SSL protocol (Secure Socket Layer) and will be transmitted in a totally secure environment
to our bank. We do not record this data at any time.
Do the items already include VAT?
Are there extra shipping costs not indicated on the web?
NO! The only shipping cost will be notified in your shopping cart.
Do I have to pay something when receiving the order?
NO! All expenses will be indicated in your shopping cart before finalizing the order.
and will also include shipping costs and other charges
How can I know that the payment has been accepted?
Once we have received your payment we will immediately send your order. Tea
We will also send a confirmation email when the shipping process is complete.
started. If there is any problem with the payment, we will contact you by email.
If you have paid by bank transfer, please do so within 2-4 business days
in our bank account.
Your order will be canceled if we do not receive your payment within a maximum of 15 days
How long can I expect to pay for the order?
From the moment you place the order, you have a maximum period of 15 days to
pay it. On the 16th day we will proceed to cancel your order.
Can I submit my payment even if the time to pay my order has expired?
Please contact our Customer Service by mail and provide us with your
order number. If we have your items available we can reactivate your order and
proceed with the shipment once we have received your payment.
CHANGE OR CANCELLATION OF THE ORDER
How I can cancel my order?
If you have placed an order and want to change any item, data or if you want to cancel it,
please contact us by phone immediately and provide us with your telephone number.
order and your personal data as a customer. Our Customer Service is
Available from 10:00 a.m. to 7:00 p.m., Monday through Friday.
Your order can be completely canceled before shipment. please do it
as soon as possible because if your payment has been received, we proceed very quickly with the
shipment of your order and it is not always possible to cancel an order.
If your order has already left our warehouses, you can reject it with the company
carrier at the time of receipt of the same, so that the latter can
forward it to us. In this case, shipping costs will not be refunded.
As soon as we have proof of the cancellation of the order, we will proceed to refund the
your amount according to the payment method used by you.
Can I add an item to a blanket order?
YES!. To add an item to your order, you need to send us your order number and
the reference of the article you want to add. You will find the reference once you have
added the item to your shopping cart. Orders that have already been shipped will not
can be modified.
USEFUL INFORMATION
Contact us
Please go to the "contact" page where you can find all the information
to contact us immediately.
Alternatively, you can also contact us by phone at: 620742974.
Our Customer Service will assist you from 10:00 a.m. to 7:00 p.m. from Monday to Friday.